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Horrible Experience
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The Timberland website states that this company is licensed, bonded, and insured. However, the Davidson County Clerk communicated via email that this business does not have a valid Tennessee business license.
My HOA hired this company to replace the roofs and gutters on two buildings containing six units. In addition, they were hired to replace the damaged window screens on both buildings. The total amount of the job is $55,000. I wrote the majority of the checks to pay this company this amount.
On Monday, January 4th, 2021, the work began. I spoke with Mr. Payne, a Timberland employee, who was leading the project that day. Mr. Payne was belligerent, rude, and used patronizing speech toward me. I explained that we were paying for work that was not yet performed, but he continued to push that we pay them early. Also, I stated that I was working from home early the next morning, and I would get a check by late morning.
On the evening of January 4th, 2021, he screamed at me on the phone after I asked him to make a slight modification to identify information on the invoice. After he yelled, he hung the phone up on me without allowing me to respond or calling me back.
None of this prior behavior is acceptable. However, this all changed at 8:30 AM on Tuesday, January 5th, 2021 when Mr. Payne crossed a line from unprofessionalism to sheer and aggressive harassment. Starting before 8:00 AM, Mr. Payne sent me demanding texts to get the check. Mr. Payne came unplanned and uninvited to my condo at 8:30 AM on Tuesday, January 5th, 2021. He rang the doorbell multiple times. He pounded unnecessarily hard four times at my door demanding the check. To be honest, I was completely freaked out. During this incident, I was on a conference call with twelve overseas colleagues on my condo’s third floor. The people on the call could hear everything that Mr. Payne was doing on my porch as his racket echoed up the stairs to the third floor. Among other things, Mr. Payne had zero respect for my work schedule and the fact that we are all COVID-19 homebound. I told Mr. Payne to never contact me again and have his supervisor contact me.
That same week, Timberland’s owner, Mr. MacAllister, removed Mr. Payne from the job but did nothing whatsoever to benefit my HOA or me, as the customer. During a meeting on Thursday, January 21st, 2021, Mr. MacAllister, the company owner stated that my account of what happened with Mr. Payne was not true. This made me believe that he was even behind Mr. Payne’s unacceptable behavior. Mr. MacAllister stated that he would provide feedback that disproved my account of the incident. That information was never provided. I stand by the fact that the incident with Mr. Payne occurred just as I explained. In addition, during the same January 21st meeting,Mr. Stacey, another Timberland employee, stated that I was performing “extortion” by suggesting that the insurance depreciation amount not be paid to Timberland until the job was completed. This is exactly what our insurance adjuster was supposed to happen, and Timberland implied that I was an extortionist.
Lastly, Mr. McAllister has made attempts to just get the rest of our money and “be done” with this whole project despite the fact that numerous outstanding issues still exist. I believe that Mr. Payne’s, Mr. McAllister’s, and Mr. Stacey’s behaviors were all unethical.
This project should have taken a maximum of two months to complete. However, this project took over five months to complete. These delays are the responsibility of Timberland. Many communication issues existed with this company. I have numerous emails to Timberland Roofing that have gone unanswered, which was highly frustrating and exacerbated this situation.
I do not trust nor recommend this company.
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