Donna D.'s review of Ship Shape Pest Control

Ship Shape Pest Control

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Customer Reviews & Ratings
Complaint Posted 6/24/2013
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Do not use this company!
After contacting this company to come to our home to give us an estimate on inside and outside pest control we decided to go ahead and use them. They seemed to be very professional and were on top of things. Needless to say they are really great actors!!!
We signed up with them in February of 2013 for their Bi-monthly outside service. April rolls around and they no show...so after a phone call to see why no one was here they said oops we overlooked you so sorry we will be there tomorrow between noon and 2.
I called at 2:30 and was told they got held up and would be here in 20 minutes. At 3:35 someone finally shows up. Now here we are again after promises of them calling to make sure the appointment is set for June's appointment (on the 5th) I finally called
them on the 21st to ask AGAIN where they are. Oh myyyyy so sorrrryyyy I can't believe no one called you how about Monday between 8 and 10 Fine just make sure they are here. At 10:15 we called and fired them. No phone calls for late appointments let alone their
no shows!! With a signed contract never the less! Move on to a reputable company people...this is not one!!
 
 
Business's response - by Larry K.on 12/5/2013
Thank you for your review. Certainly it is embarrassing to this company to see a complaint such as yours. We’ve been operating with a pest software program called PestWin which only holds 33,000 records. Two years ago we added an additional separate link to the program so our database and record keeping would hold 66K records. Any time any data entry going over the 33K number freezes the program and large amounts of data have been lost. The nightmare of changing software programs has been something we have been trying ot avoid for some time now. But finally the time has come that we have no choice. We have hired extra people to come into to assist us with the date transfer process in a manner that will allow us to continue to operate at our present volume while at the same time improving our customer service and record keeping systems. Though it is rare for us to miss more than one appointment we certainly cannot argue the fact that it likely has happened and we sincerely apologize. If there is some way we can compensate you for your aggravation and at the same time try to change your negative opinion of our company we would appreciate the opportunity to do so. Thank you again for your review.
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 5:00pm
Appointments accepted
Phone   (954) 429-9906 Address   4624 N. Powerline Road
Pompano Beach, FL 33073
Website   http://www.shipshapepestcontrol.com Email   bugthug1@aol.com
Contact   Larry Kravitsky Other  
 
 
 
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