Keith S.'s review of SOS Online Backup

SOS Online Backup

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Customer Reviews & Ratings
Complaint Posted 9/15/2011
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Review 9/15/2011
Be cautious before sending any payments to this business. Thoroughly research and ensure SOS will be able to provide the services you expect because receiving a refund is an uphill battle. I'm only leaving this review now because I was unaware of "Trustlink" until I had to go through the BBB to try and get my refund. SOS has promised via email several times that my refund would be coming, and it never has. SOS went so far as to tell me my credit card refused my refund, so I had to provide my home address so they could mail a check; this was over a month ago. Too bad there's no zero star rating, because this company is seriously lacking customer service, despite what their emails say!
 
 
 
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Additional Business Information
Hours   24/7 Online service 6:00AM - 5:00PM PST sales office Phone   (877) 896-3611 Address   999 North Sepulveda Blvd. Suite 100
El Segundo, CA 90245
Website   http://www.sosonlinebackup.com Email   jeff.mccauley@sosonlinebackup.com
Contact   Jeff McCauley Other  
 
 
 
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