Charles B.'s review of American Choice Van Lines LLC

American Choice Van Lines LLC

         
Customer Reviews & Ratings
Complaint Posted 10/15/2020
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Beyond Horrible As Ryan F, Posted
My Girl Friend used Ameritcan Choice Van Lines to move. The movers where very good the with handling all the items from storage to the truck. I would give them 5 stars, they were excellent both of them. The sales person as stated by Ryan F. never mentioned anything pertaining to delivery up to 21 days, Read the fine print. Part of the problem as I see was everything was done over the phone and email. once the contract was signed there was a deposit of over 1k. So the movers come into the storage facility with an Enterprise Box Truck Rental. This is called a shuttle. The Shuttle cost another $2,800.00 on top of the contracted price! Why you ask as I did, we were told the storage facility was not able to accommodate a Van Lines moving truck! I spoke with the owner of the facility who said they have them come through all the time the large moving trucks. This was not mentioned until the pick up day! We could have rented one ourselves and driven out to where we were going if we knew that we were going to incur that cost. Had we cancelled when finding that out the deposit would have been lost! There has been no communication since the contract was signed and the deposit given. We could not get ahold of anyone for a delivery date, call and the options just send you in circles, email and you get no response! I Give 1 STAR for the movers, next stop will the BBB to file a complaint with them.
 
 
 
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Additional Business Information
Hours   Phone   (408) 970-9928 Address   1256 Piper Dr
Milpitas, CA 95035
Website   http://www.americanchoicevanlines.com Email   info@americanchoicevanlines.com
Contact   Vladimir Somov Other  
 
 
 
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